# Troubleshoot received

> This skill helps users choose the right path to troubleshoot why an email was not received. Use this skill BEFORE diving into implementation details — it routes you to the appropriate detail skill based on your situation.

Part of **Alibaba Mail**. Get the full, executable skill via `POST https://www.company-skill.com/api/route`.

## Related queries

email not received, didn't get email, missing email, email disappeared, where is my email, mail not showing up, no email in inbox, email delivery failed, email bounced, spam folder empty, check spam filter, email blocked, mailbox full, email deleted by client, POP3 delete email, sent email not saved

## Get the full skill

```bash
curl -s https://www.company-skill.com/api/route \
  -H 'Content-Type: application/json' \
  -d '{"query": "troubleshoot received", "product": "alimail"}'
```

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Part of [Alibaba Mail](https://www.company-skill.com/p/alimail.md) · https://www.company-skill.com/llms.txt